PRODUCT REFUND OR RETURN POLICIES

  1. Coins Payment
    • Receipt : Given upon payment at Terminals.
    • Compound :
      1. Customer had to provide the compound details and proof.
      2. Verification Process.
      3. Compound cancellation.
         
  2. Touch 'n Go Payment
    • Receipt : Given upon payment at Terminals.
    • Compound :
      1. Customer had to provide the compound details and proof.
      2. Verification Process.
      3. Compound cancellation.
         
  3. Phone Application Payment (Jomparking)
    • Receipt :
      1. Auto generated after payment or;
      2. Upon request
    • Compound :
      1. Customer had to provide the compound details and proof.
      2. Verification Process.
      3. Compound cancellation.
         
  4. Season Pass (CalePermit)
    • Receipt :
      1. Auto generated after payment or;
      2. Upon request
    • Compound :
      1. Customer had to provide the compound details and proof.
      2. Verification Process.
      3. Compound cancellation.
         
  5. Reserve Bays (CalePermit)
    • Receipt :
      1. Auto generated after payment or;
      2. Upon request
    • Compound :
      1. Customer had to provide the compound details and proof.
      2. Verification Process.
      3. Compound cancellation.

No portion of this service may be reproduced in any form, or by any means, without prior written permission from Yayasan Wilayah Persekutuan.

1. Rules and Regulations.

The following rules and regulations apply to all visitors or to users of this Web Site. By accessing this Web Site, user acknowledges acceptance of these terms and conditions. Yayasan Wilayah Persekutuan reserves the right to change these rules and regulations from time to time at its according to Akta Pengangkutan Jalan 1987. In the case of any violation of these rules and regulations, Yayasan Wilayah Persekutuan reserves the right to seek all remedies available by law and in equity for such violations. These rules and regulations apply to all visits to CityCarPark Web Site, both now and in the future.

2. General Disclaimer.

Although Yayasan Wilayah Persekutuan has attempted to provide accurate information on the Web Site, Yayasan Wilayah Persekutuan assumes no responsibility for the accuracy of the information. Yayasan Wilayah Persekutuan may change the programs or services mentioned at any time without notice. Mention of non-CityCarPark products or services is for information purposes only and constitutes neither an endorsement nor a recommendation.

ALL INFORMATION PROVIDED ON THIS WEB SITE IS PROVIDED "AS IS" WITH ALL FAULTS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. Yayasan Wilayah Persekutuan AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
Yayasan Wilayah Persekutuan SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS, LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS SITE OR ANY CityCarPark PRODUCT, DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF Yayasan Wilayah Persekutuan OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

3. Links to Third Party Sites.

This Web Site may contain links to third party sites. Access to any other Internet site linked to this Web Site is at the user's own risk and Yayasan Wilayah Persekutuan is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. Yayasan Wilayah Persekutuan provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.

4. Access to Password Protected/Secure Areas.

Access to and use of password protected and/or secure areas of the Web Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Web Site may be subject to prosecution.


CityCarPark Online Privacy Statement

Yayasan Wilayah Persekutuan respects your privacy. We want to make use of individual identifying information that you provide to us for purposes of serving you better. "Individual identifying information" is information that enables us to identify you, such as your email address, name, title and address. Yayasan Wilayah Persekutuan uses the individual identifying information in order to personalize your experience on our website and also to be able to selectively send you communications that may be of interest to you, either electronically or otherwise.

Yayasan Wilayah Persekutuan’s policy regarding use of your individual identifying information supplied to us or collected via your experience at our online website covers these areas:
 

Notice and Disclosure

This Online Privacy Statement is made available to you in order to make you aware of how Yayasan Wilayah Persekutuan collects and uses individual identifying information of visitors to CityCarPark’s website.

Yayasan Wilayah Persekutuan collects the following information regarding visitors to our website: domain name, name, information regarding what pages are accessed, information volunteered by you, such as survey information, email address, or site registrations, and your preferred means of communication.

Yayasan Wilayah Persekutuan does make individual identifying information available to third parties, including business partners, for marketing purposes. Yayasan Wilayah Persekutuan also uses such information to contact people for marketing purposes.
 

Data Security

Yayasan Wilayah Persekutuan is committed to taking reasonable steps to protect the individual identifying information that you provide to us.
 

Use of Cookies

A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites.

If you prefer not to receive cookies, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser.


Disclaimer

THE MATERIALS AND SERVICES PROVIDED AT THIS SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY.

Yayasan Wilayah Persekutuan further does not warrant the accuracy and completeness of the materials or services at this Site. Yayasan Wilayah Persekutuan may make changes to the materials and services at this Site, or to the products and prices described in them, at any time without notice. The materials and services at this Site may be out of date, and Yayasan Wilayah Persekutuan makes no commitment to update the materials and services at this Site. Information published at this Site may refer to products, programs or services that are not available in your country. Please contact Yayasan Wilayah Persekutuan for information regarding the products, programs and services that may be available to you. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Limitation of Liability

IN NO EVENT WILL YAYASAN WILAYAH PERSEKUTUAN, ITS SUPPLIERS, OR OTHER THIRD PARTIES MENTIONED AT THIS SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS SITE, ANY WEB SITES LINKED TO THIS SITE, OR THE MATERIALS OR INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS, INFORMATION OR SERVICES FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU

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